Rolls Royce Case Study

BDR GROUP develop relationship with The International Club for Rolls-Royce and Bentley Enthusiasts.

The Company

The International home for anyone, whether an owner or non-owner, with an interest in the motor car products of Rolls-Royce and Bentley cars. The Club has 19 sections in the UK and a further 21 across the rest of the world. Each Section is independently run by its own committee. Activities are wide-ranging and vary from Section to Section, but may include events with a technical slant, weekend breaks, visits to places of interest and social occasions. Sections produce their own newsletters or magazines giving local Club news and reports of past and future events.


What made you choose BDR?

We chose BDR based on a number of factors. The initial contact with the sales consultant was professional, he explained about BDR as a company and the different areas they could help us with going forward including telecommunications and IT services in the future. BDR were able to quickly establish our requirements and where we could make business improvements and savings.  We could also see that BDR was a well-established company and felt confident they would deliver what they promised. 

What were your restrictions before moving to BDR?

We struggled with a few things that included allowing staff to work from home, BDR suggested a mobile or laptop application that allowed staff to be flexible and take calls from home. We also wanted the ability to automate our opening and closing times rather than do this as manual process, receive our voicemails as email attachments and also give staff the ability to see who is on the phone before transferring a call. The LG Cloud platform has proved invaluable and really transformed the way we operate.

How did you find the onboarding process?

The process was very stress free, the engineers arrived on time and installed the system whilst causing minimal downtime.

What features are you currently using that you couldn’t use before?

The call logging feature has proven a success, it allows us to log calls against are clients and gives all our staff the ability to see what is happening whether they are working from home or from the office. 

Would you recommend BDR to other businesses?

Yes we would fully recommend BDR to other businesses, from the initial contact to install the service has been fantastic.