Ultimate call functionality

Call Centres

Avaya Aura® Call Centre Elite with the Multichannel Feature Pack is a fully featured contact centre solution with applications for multichannel, inbound and outbound contacts as well as integrated real-time and historical reporting.

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Ultimate call functionality

21st Century Contact Centres

Avaya Aura Call Centre Elite runs on our market leading Avaya Aura Communication Manager and can easily be adapted to include non-voice contacts with the Multichannel Feature Pack.

The solution provides robust multi-channel routing capabilities for today’s 21st century contact centres, and can manage the collection, queuing, and delivery of voice and non-voice work items, such as e-mail and text or web chat sessions, to an appropriately skilled agent. The powerful routing algorithms that reside in Avaya Call Centre Elite Software determine the right resource for the right contact.

Ultimate call functionality

Utilise the power of multi channel communication

The Elite Multichannel solution is modular so it is flexible and can accommodate change as businesses grow and evolve. Plus, the solution integrates seamlessly with Avaya Experience Portal for self-service options and with Avaya Call Management System for advanced reporting and customization.

So whether you are an existing Call Center Elite customer that wants to add multichannel easily and affordably to your existing contact centre, or you are considering Call Centre Elite Multichannel for your new contact centre environment, Avaya offers a solution that will turn your customer service operation into a 21st century contact centre.

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Benefits

Proactive customer engagement. From callbacks to targeted campaigns.

Expand agent knowledge with customer history.

Enhance customer experience through advanced treatments.

Keyboard based routing. Allows the administrator to identify keywords.

What our customers say

“Our Head of Service, Louise Clack has shared with me the extraordinarily impressive work that your team have undertaken to ensure that our dedicated COVID 19 Ward was up and running.

The work undertaken enabled our ward to open to COVID patients on time and with all the facilities needed to ensure the smooth running of the ward.

I wanted to record my personal thanks, along with that of my board, and to say that your team’s work has made an enormously positive difference to some of our most vulnerable patients.”

Helen Greatorex – Kent and Medway NHS Trust

Hospital corridor

What our customers say

“Working with BDR has allowed us to completely overhaul our network cabling between our sites, allowing our staff and guests to communicate in a much more efficient way, when we install new systems such as these we require as little disruption as possible, and BDR was perfect in this regard.

Dorchester Hotels

Hotel reception

Comec

Comec