Consistently high standards

Digital Transformation for Today’s Enterprise

Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results.

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The modern way to work

Solutions that make it easy for colleagues, partners, and customers to stay in touch often do little to help them work together. As a result, today’s enterprise workforce is more mobile and more connected, but not necessarily more productive.

Interactions that were taken for granted when employees worked face-to-face become a significant challenge in a distributed work world where well over half the workforce is routinely out of the office.

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Moving to the Era of Digital Transformation

Using a unique application of the Session Initiation Protocol (SIP), the Avaya Aura Platform unifies media, networks, devices, applications and presence across a common infrastructure.

This infrastructure supports effective collaboration, adaptable to the specific needs, devices, and locations of users throughout the course of their interactions with customers and colleagues.

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Balancing Costs, Risks and Future Growth

Making the transition from single-purpose solutions to an integrated, multimodal communications architecture may seem daunting.

The need to leverage and rationalize current investments in network systems, resources and training, must be balanced against future business growth and requirements. Centralized control over core services—the key to consistency, lower costs and reduced complexity—must be balanced with the need for personalized access to collaborative applications.

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Our Avaya Aura® Solutions

Session Manager

supports the innovative session-based architecture that makes it possible to manage users and multimedia communications features across complex enterprise networks, including across both Avaya and third party communications systems.

Session Manager provides the capabilities to integrate and interoperate PBXs and other communications systems, provides users in any location with access to real-time communications services and enables them to take their communications “profile” with them anywhere in the network.

Communication Manager

builds on the Session Manager core to provide a comprehensive software foundation for real time voice and video communications. Avaya Aura Communication Manager delivers more than 700 services for unified communications, including support for mobility, contact center, messaging, auto attendant, advanced conference calling and E911.

Avaya Aura Communication Manager can be flexibly deployed as either a centralized SIP ”Feature Server” for SIP end points or as an Evolution Server supporting a mix of new and existing, SIP, H.323, digital and analog devices.

Presence Services

integrates and distributes rich presence capabilities across a wide range of business environments. A multi-protocol, open standards-based (SIP/SIMPLE and XMPP) platform, Avaya Aura Presence Services is designed to collect, aggregate, and publish presence from and to multiple sources and clients, serving as a common collection/distribution point.

In addition to serving clients and collecting from sources across the Avaya portfolio, Avaya Aura Presence Services operates across Microsoft desktop applications as well as other third party sources. Avaya Aura Presence Services can be implemented without incurring the expense of third-party solutions.

Session Manager

supports the innovative session-based architecture that makes it possible to manage users and multimedia communications features across complex enterprise networks, including across both Avaya and third party communications systems.

Session Manager provides the capabilities to integrate and interoperate PBXs and other communications systems, provides users in any location with access to real-time communications services and enables them to take their communications “profile” with them anywhere in the network.

Communication Manager

builds on the Session Manager core to provide a comprehensive software foundation for real time voice and video communications. Avaya Aura Communication Manager delivers more than 700 services for unified communications, including support for mobility, contact center, messaging, auto attendant, advanced conference calling and E911.

Avaya Aura Communication Manager can be flexibly deployed as either a centralized SIP ”Feature Server” for SIP end points or as an Evolution Server supporting a mix of new and existing, SIP, H.323, digital and analog devices.

Presence Services

integrates and distributes rich presence capabilities across a wide range of business environments. A multi-protocol, open standards-based (SIP/SIMPLE and XMPP) platform, Avaya Aura Presence Services is designed to collect, aggregate, and publish presence from and to multiple sources and clients, serving as a common collection/distribution point.

In addition to serving clients and collecting from sources across the Avaya portfolio, Avaya Aura Presence Services operates across Microsoft desktop applications as well as other third party sources. Avaya Aura Presence Services can be implemented without incurring the expense of third-party solutions.

What our customers say

“The team wanted to pass on feedback for how great the BDR team were. They were incredibly helpful and hardworking, but also we appreciate their support at such short notice.”

Anne-Marie, Maidstone and Tunbridge Wells NHS Trust

What our customers say

“I have been advised by my facilities team that the work undertaken enabled our ward to open to COVID patients on time and with all the facilities needed to ensure the smooth running of the ward.

I wanted to record my personal thanks, along with that of my board, and to say that your team’s work has made an enormously positive difference to some of our most vulnerable patients”.

Jasmine Ward, Littlebrook Hospital

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